Great experience - loaner car was warmed up and ready when I arrived; everyone was kind and knowledgeable. My warning light said i needed brake pads when in fact it was a tire issue - some other shops may have replaced the brakes anyway but not here - I got a phone call within a few hours explaining what was wrong and how to fix it....just needed to replace the tire - yea! And Kelly even drove my car to the tire shop...above and beyond!